-
· Forgot/Lost your
account credentials/information?
How to restore?
You can restore/retrieve your account's username or passwords via our website.
Go to Password Recovery Page.
Choose what exactly you want to retrieve, and complete the form there. Once you
submit the valid information, you'll be receiving an email in your inbox/spam/junk
folder includes the requested information.
Forgot security info?
Unfortunately, We do not change the data nor even restoring the security information
that way.
The only thing you could change is the email address using our website Change Email Page.
-
· Unable to
download the client?
Getting an error while downloading the
client?
Most likely it's your network being interrupted. However, you can use the Internet
Download Manager to be able to resume the download process in case you get it
cancelled everytime you try to download it while your network is unstable.
Also you can use these alternative download link in-case our CDN provider is having
issues with your ISP.
Alt #1 Mega
Download
-
• Your account got
hacked?
How to restore?
We are only able to help you in this case if your account was not a shared account,
Otherwise your account will not be supported incase of loss.
How to avoid getting hacked?
We highly recommend you not to use any links from strangers, nor using your
account's information at any other website but https://www.immortals-co.com
Also playing in a net-cafe could be causing data leak since you might use an
infected/malwared computer, and in such a case, We will not be responsible regarding
any loss your account might have.
-
• Is your account
banned?
Why banned?
Please try to log in and it will be stating why you are banned.
Whatever it says there, is not up to discussion because it was decided upon
evidences and not upon others words.
Hopefully you understand that.
Wanna unban it?
Please note that we do not unban players, Especially if your account has been banned
for longer than a year which is considered as permanent ban.
Even though, Your account might have been deleted within the deletion cycle we do
every while.
-
• Got scammed by
someone?
Basically We do not support scam cases so you gotta be careful while
trading/selling/buying from strangers or people you do not trust, We are doing our
best to warn you from the not-recommended players in-game so please pay attention to
the warning messages you get while trading with players.
Also When it comes to funds transfers. We highly recommend you to get the funds
first before paying a dime.
Since we do protect the funds owner not the buyer.
-
• Forgot your
secondary password?
You don't need to contact us in such a case, Because the only way to reset it is
using the Setting(in-game) > Secondary > Forgot option and wait for 7 days until it
gets reset itself.
-
• When is the next
sale/event?
The only way to be told is keeping an eye on our FAQ or community channels.
So once we decide any, We will be notifying everyone there or via Facebook.
-
• Questions
regarding purchases?
You can load funds onto your account using our Purchase page, and you can further
use them to buy any from our available offers in the Store.
Please note that we do not do any deals regarding purchases, You do get VIP
according to your balance used.
-
• Reporting a
glitch or an exploit?
The only and the most recommended way to report glitches or exploits would be
through the email address \"[email protected]\" explaining how to repeat the
bug/glitch/exploit include a video if possible uploaded on youtube, or you can
attach it via an email.
-
• Looking forward to know more about some
in-game features?
